Maybe. The packing process is done very fast so it will be ready for the courier shortly. This is also because stopping orders that have been packed would delay other orders from getting picked and packed, but if you wish please email firstname.lastname@example.org, with the subject "Cancel / Change order' and include your order #
All orders are shipped from the Netherlands. As for USA, Canadian, Norwegian and Swiss orders these will be shipped from the Netherlands as well, but customers in these countries will not get charged additional VAT upon delivery as its already included in the price (DDP) when ordering.
If you live in other countries outside of the European Union or the United States customs and duties fees may be applied to import goods or products into your country. This is a way for countries to collect additional fees from your pocket and unfortunately, we at Towel Club have no control over these additional costs and cannot predict what they may be. Sometimes customs or duties are collected, sometimes they are not.
When ordering from towelclub.com, you are responsible for these fees, and also assuring that you can lawfully import them in your country. We understand that these fees may seem unfair and wish there was a way around it, but we must also follow the law, we can't artificially lower the value of your shipment to “get around” these fees.
Once you have placed your order we cannot change delivery details.
Yes, for the most part, we ship all over the world. Some countries may be excluded. Shipping costs will apply, and will be added at checkout.
Once your order has been dispatched you would receive a dispatch confirmation per email with a tracking link. If you have not even received a confirmation email for your order its usually either because there was a typographical mistake in your email when the order was submitted or the order did not go through successfully
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
In all countries except USA and Norway we use UPS for all deliveries. To USA and Norway we use DHL.
Please refer to our size chart, you can access it here.
If you received a damaged or faulty item, or even the incorrect item, please contact email@example.com with an email including your order number, a brief description of the issue and photos for illustrating it. This way we can keep a record of it to help you sort this out in the fastest possible way as well as work to prevent this from reocurring.
We offer a one year guarantee on all products, so as long as the purchase has been made with us here at towelclub.com within a years time we can look at your reclamation and sort out some possible solutions.
We are unable to make custom products at this time.
Returns & Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please go here to proceed. Returns can be processed within 20 days of the purchase. and the products must be in their original condition with hangtags still attached. You will be given a prepaid return label after registering your return in our system. If you are doing a straight return for a refund, the return freight costs will get deducted from your refund (14.90 EUR / 9.90 UKP / 19.90 USD / 149SEK / 149 DKK / 17.90 CHF). In Germany and UK we offer free exchange of size.
After we have received your return at our warehouse and it has been processed, we aim to process your refund within 14 business days.